Return Policy

Return Policy

Last Updated: July 2026

At The Willow Edit, we want you to love every piece of jewelry you receive. We carefully inspect and package each order before shipment to ensure your item arrives in excellent condition.

If you are not completely satisfied with your purchase, we offer a return process designed to be simple and transparent while protecting the quality and hygiene standards of our jewelry products.

1. Return Eligibility

We accept return requests within 15 days of delivery. To be eligible for a return, your item must meet all of the following conditions:

  • The item must be unused, unworn, and in its original condition.
  • The original packaging, tags, and accessories must be included.
  • The product must not show signs of wear, damage, alteration, or misuse.
  • The return request must be submitted within 15 days after delivery.

For hygiene and product protection reasons, jewelry that has been worn, damaged, or altered may not be accepted for return.

2. How To Request A Return

To start a return, please contact our customer service team before sending any items back.

Contact Us
Email service@thewillowedit.store with your order number and reason for return.

Receive Return Instructions
Our team will review your request and provide the necessary return information.

Ship The Item Back
Send the approved return item using the instructions provided by our team.

Inspection & Refund
Once received and inspected, approved returns will be processed according to this policy.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, incorrect, or damaged upon arrival.

We recommend using a trackable shipping method when returning jewelry. The Willow Edit is not responsible for packages lost during return transportation.

4. Refund Process

Once your return has been received and inspected, we will notify you regarding the approval status.

  • Approved returns will be refunded to the original payment method.
  • Refund processing time may vary depending on your payment provider.
  • Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different item, size, or style, please return your original purchase following the return process and place a new order separately.

6. Damaged Or Incorrect Items

We carefully inspect every order before shipping. However, if your jewelry arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photos showing the problem

Our team will review the information and provide the best possible solution.

7. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items that have been worn or used
  • Items without original packaging or tags
  • Items damaged through improper handling
  • Customized or specially personalized products
  • Final sale or clearance items where stated

8. International Returns

For international customers, return shipping and any customs-related costs are the responsibility of the customer unless the return is due to an error made by The Willow Edit.

International returns may require additional processing time due to transportation and customs procedures.

9. Jewelry Care Before Returning

Before returning any jewelry item, please ensure it has been carefully handled:

  • Clean the item gently if necessary.
  • Place it securely in its original packaging.
  • Avoid exposing the item to perfume, cosmetics, moisture, or chemicals.

Our Commitment

Every piece from The Willow Edit is created to bring timeless beauty and personal expression. We are committed to providing a thoughtful shopping experience and helping resolve any concerns with care and attention.

Frequently Asked Questions

Can I return jewelry after wearing it?

For hygiene and quality reasons, worn jewelry cannot be accepted for return. Items must be unused and in original condition.

How long do I have to request a return?

Return requests must be submitted within 15 days after your order has been delivered.

How long does a refund take?

After approval, refunds are processed back to the original payment method. Your bank or payment provider may require additional processing time.

What if my item arrives damaged?

Please contact us within 7 days with your order details and photos. We will review the issue and assist you promptly.

Contact Us

For return questions or assistance, please contact:

The Willow Edit
Email: service@thewillowedit.store